Overview
At GagCow, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the procedures for returning products and requesting refunds.
Returns
Eligibility:
- Items must be unused, in the same condition that you received them, and in their original packaging.
- Returns must be made within 30 days of the purchase date.
Non-returnable items:
- Items marked as final sale
Return Process:
- Contact Us: Before returning an item, please contact our customer service team at support@gagcow.com with your order number and the reason for your return.
- Authorization: Once your return is approved, we will provide you with the return instructions.
- Shipping: Pack your item securely. Ship the item to the address provided by our customer service team. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Eligibility:
- Refunds are issued for items that are returned in accordance with our return policy.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Process:
- If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Partial Refunds:
- In certain situations, only partial refunds may be granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@gagcow.com with your order number and details of the issue. We will provide instructions for returning the defective item and processing the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@gagcow.com with your order number, a description of the issue, and any photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
GagCow Email: support@gagcow.com Address: [Insert Physical Address]
Thank you for shopping with GagCow! We value your satisfaction and are here to assist with any concerns regarding your purchase.